Refund policy

If a belt isn't right for you, you can send it back. This page explains how, what it costs and when you get your money. It applies to every order from calibrabelts.com, wherever you live. Where your local law gives you more, you keep it.

The short version

  • You have 14 days from delivery to tell us you want to return or exchange a belt.
  • You then have 14 more days to send it back.
  • Try the belt on as you would in a shop. A belt that comes back worn, marked or altered is refunded at a reduced amount.
  • We refund to the payment method you used.

Your 14-day right to cancel

You can cancel your order and return it for a refund within 14 days of the day you, or someone you named to receive it, take delivery. If your order arrives in several parcels, the 14 days start when the last one is delivered. If the last day falls on a weekend or public holiday, you have until the next working day. You don't need to give a reason.

To cancel, tell us within those 14 days: request a return from your order page, email us, or send the model cancellation form at the end of this page. Any of these is your notice of cancellation. It takes effect when you send it and doesn't need our approval. Then send the belt back within 14 days of telling us.

Exchanges

Wrong length, or you'd prefer another colour or model? Within the same 14 days you can ask to exchange the belt instead of returning it for a refund. Exchanges depend on stock, and the belt must come back unworn, complete and in its original packaging.

If the new belt costs more, you pay the difference; if it costs less, we refund the difference. If the belt you want is out of stock, we refund you instead.

The condition of the belt

You can handle and try on the belt as you would in a shop: thread it through your trousers, fasten it and adjust it. Please don't wear it out of the house, cut or shorten the strap, mark it, or force the buckle before you decide.

Send it back with everything it came with, including any spare or removable parts, the box and the dust bag, in its original packaging where you can, and packed so it isn't damaged on the way.

If the belt comes back worn, damaged, altered or incomplete, we deduct the loss in value from your refund. In serious cases, such as a cut strap or a forced buckle, the deduction can be up to the full price. We tell you the amount and the reason, with photos, before we refund.

How to start a return or exchange

  1. Sign in at account.calibrabelts.com, open your order and request a return. Or email hello@calibrabelts.com with your order number, the belt, and whether you'd like a refund or an exchange.
  2. We reply with the return address and instructions. Please don't send anything before you have them. Parcels sent to another address, or without telling us first, can be delayed or lost.
  3. Send the belt within 14 days of telling us, and keep your proof of postage.

Refunds

When you cancel within the 14 days, we refund the price of the belt and the standard delivery charge you paid. If you return only part of an order, we refund the items you return, and the delivery charge only when the whole order comes back. If you chose a faster or more expensive delivery option, we refund only what our standard delivery would have cost.

We refund within 14 days of the day you tell us you're cancelling. We may wait until the belt is back with us, or until you send us proof that you've posted it, whichever comes first.

The refund goes to the payment method you used, at no cost to you. Your bank or card provider decides how long it takes to show. We refund what was actually paid, after any discount. We give store credit instead only if you ask for it. If the belt was a gift, the refund goes to the person who paid for it.

Faulty or damaged belts

If a belt arrives damaged, or develops a fault that isn't caused by normal wear or misuse, email us with your order number and photos. We pay the postage.

A faulty belt is covered by the legal guarantee of conformity that applies where you live. In Portugal, that is three years from delivery. You choose whether we repair or replace the belt. If neither is possible, or it doesn't fix the fault, you can have a price reduction or a full refund. In Portugal and the UK, if the fault shows up within 30 days of delivery, you can ask straight away for a replacement or a full refund. If the fault is minor and cosmetic, we may offer you a partial refund so you can keep the belt. You're free to say no.

Normal wear is not a fault: leather creasing, softening or darkening with use, light scratches on the buckle, or marks where the strap meets the buckle. Nor is damage caused by cutting or altering the belt, forcing the mechanism, soaking or long exposure to water, direct heat, or using the belt for anything other than wearing it.

What can't be returned for a change of mind

Items made to your specification or personalised for you, such as an engraved belt. They are still covered if they are faulty. Belts bought on sale or with a discount code can be returned like any other.

Cancelling before dispatch

You can cancel an order at no cost until it ships. Request it from your order page or email us. After that, the order goes ahead and you can return it as described above.

Talk to us before your bank

If something has gone wrong, please email us first. Most problems are sorted in a reply or two, which is faster for you than a payment dispute. If a dispute or chargeback is opened, we answer it with the order record, the tracking and our correspondence. While it is open, we don't refund the same payment twice. If the dispute closes without refunding you, we still pay any refund you're owed. Nothing here limits your rights with your bank or card provider.

Model cancellation form

You don't have to use this form. An email saying you're cancelling is enough.

To Calibra Belts, hello@calibrabelts.com:
I hereby give notice that I cancel my contract of sale of the following goods: [belt, colour, length]
Order number: [ ]
Ordered on: [ ] / Received on: [ ]
Name: [ ]
Address: [ ]
Signature (only if this form is sent on paper): [ ]
Date: [ ]

Last updated: 26 October 2026.